In this case, it’s best to contact Amazon customer service by phone or online chat. So, what do you do if you find out that you entered the wrong shipping address? Simple errors like a typo can also result in an incorrect shipping address.įor example, the street name, house number, or ZIP code might include a single-digit or letter typo. Having different billing and shipping addresses might also cause confusion. Maybe you accidentally marked the wrong shipping address (for instance, if you use multiple addresses to accept Amazon orders). You can do this by logging into your Amazon account, going to “Your Orders,” and clicking the order for the order details. The first thing you should do if you’re expecting a package that hasn’t arrived is check the shipping address. If you entered the incorrect delivery address Learn more about contacting third-party Amazon sellers. Get the seller’s contact info by logging into your Amazon account, clicking “Your Orders,” and select the order in question. Hint: If a third-party seller (not Amazon) sold and shipped the package, you should contact the seller directly. Amazon recommends doing this within 30 days of the expected delivery date. In some cases, packages might be marked as “delivered” up to 48 hours before they actually arrive.Īt this point, it’s time to contact an Amazon customer service representative. Still no package? Amazon suggests waiting 48 hours. You may also want to check with your neighbors (if you’re friendly with them) in case they’ve accepted a package for you. Look for the package at all home entryways and in your mailbox.This is a note Amazon drivers leave behind if they tried to drop something off but couldn’t leave it because you weren’t there to sign or there wasn’t a secure drop-off location. Check your front door and mailbox for a notification of attempted delivery.You can do this by logging into your Amazon account, clicking “Your Orders,” and selecting the order to view the shipping address. Double-check that you entered the correct address when filling out the shipping details.In this case, Amazon recommends taking the following steps: So, it can be pretty confusing to receive a confirmation email or text message that says the package has arrived when it hasn’t.ĭon’t despair about your missing package just yet!Īccording to Amazon, its package delivery tracker can show that a package has been delivered even though it hasn’t “ on very rare occasions.” If the package is marked as delivered but not at your homeĪmazon usually sends an alert once it delivers a package. Here are the most common situations and what you can do for each. There are a few scenarios that could result in a package being delivered to the wrong address. In this article, I’m going to explain what to do if your Amazon package was delivered to the wrong address and what to do if you get a package meant for someone else delivered to your home. So what can you do if your package ends up on someone else’s doorstep? With huge numbers like that, some deliveries are bound to get lost or be delivered to the wrong house or apartment number. That means Amazon drivers haul a lot of packages. It doesn’t take you long to crack the case: Amazon must have delivered the package to the wrong address.Īmazon is the second-largest retailer in the United States after Walmart and delivered an estimated 4.2 billion packages in 2020. Sure enough, you get an email confirmation from Amazon telling you your package has arrived! Yay.īut when you check outside your door, there’s nothing there. You’re confident in the online retailer’s ability to get your goods to you quickly - after all, Amazon has a reputation for speedy delivery. You know how it is: You’ve ordered something on Amazon and can’t wait for it to reach your doorstep.
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